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Troubleshooting

  1. How do I access the software if I am behind a firewall or use a proxy server?
  2. How long is the demo period for your software?
  3. What do I do if I get the message "Your demo login has expired?"
  4. Where may I download the latest release of the software program?
  5. I forgot and lost my demo account login information. How can I get another copy? 
Q. How do I access the software if I am behind a firewall or use a proxy server?

A. In order to access the software while running through a proxy server, it is necessary to make sure that the proxy server has port 8080 open for bi-directional traffic as well as have all ports from 1024 and up open to send data. If it is not possible for the proxy server to accommodate this, it may be necessary to request a connection separate from the proxy server in order to facilitate connection to the software. It would be good to note that the requirements for a proxy server are the same as what is needed to access the software while behind a firewall. Once again, port 8080 must be open for bi-directional traffic and all ports from 1024 and up open to send data. 


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Q. How long is the demo period?
A. The demo account is good for 30 days. You may apply for an extension.

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Q. What do I do if I get the message "Your demo login has expired?"
A. This means that your demo account has expired and you need to apply for an extension. 

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Q. Where may I download the latest release of the software

A. Contact us 


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Q. I forgot and lost my demo account login information. How can I get another copy?

A. Please Contact us to have your demo login information resent to you. 


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